Delivery Information
Last updated: 1 March 2025
We deliver to addresses across the UK and internationally. All delivery timescales begin from artwork approval and payment confirmation.
Standard Delivery
Most branded products are delivered within 7-14 working days from artwork approval and payment. This includes production time and shipping.
Delivery timescales vary depending on:
- Product type and complexity
- Branding method (screen print, embroidery, etc.)
- Order quantity
- Current demand and stock availability
Your exact delivery date will be confirmed in your quotation and order acknowledgment.
Express Delivery
Need it faster? Express delivery is available on selected products, with turnaround times from 24-48 hours.
- Express items are marked in our product listings
- Additional charges apply for express production
- Next-day courier delivery available
- Contact us for urgent requirements
Browse Express Delivery products →
Delivery Areas & Charges
UK Mainland (England, Wales, Scotland Lowlands)
- Free delivery on orders over £150 (ex. VAT)
- Standard delivery charge: £9.95 for smaller orders
- Delivery: 1-3 working days from dispatch
Scotland Highlands & Islands
- Additional surcharge applies (quoted per order)
- Delivery: 2-4 working days from dispatch
Northern Ireland
- Additional surcharge applies (quoted per order)
- Delivery: 2-4 working days from dispatch
Republic of Ireland
- Delivery available, charges quoted per order
- Delivery: 3-5 working days from dispatch
Channel Islands & Isle of Man
- Delivery available, charges quoted per order
- VAT exemption may apply
International Delivery
We can deliver to most international destinations. Please contact us for a quotation including shipping costs, customs duties, and estimated delivery times.
For international orders, the customer is responsible for any import duties, taxes, and customs clearance charges.
Multiple Delivery Addresses
We can split orders to multiple delivery addresses. This is ideal for:
- Multi-site businesses
- Events at different venues
- Direct-to-employee fulfilment
Additional charges may apply for split deliveries. Please mention this requirement when requesting a quote.
Tracking Your Order
Once your order is dispatched, we'll email you with tracking information. You can track your delivery online or contact us for updates.
Receiving Your Delivery
- A signature is required for most deliveries
- Please inspect packaging on arrival and note any damage with the courier
- Report any issues within 24 hours of delivery
Delivery Problems
If there's an issue with your delivery, please contact us immediately:
- Missing or damaged items
- Incorrect quantities
- Wrong products received
- Failed delivery attempts
We'll work with our courier to resolve issues as quickly as possible. See our Returns Policy for more information.
Contact Us
For delivery enquiries:
- Email: sales@positivemediapromotions.co.uk
- Phone: 0116 275 2330